Introduction
At East Midlands Pharmacy Lincoln we aim to provide our customers with the best possible service and products. However, we understand that there may be times when you need to return or request a refund for an item you have purchased. This policy outlines our procedures for returns and refunds.
Returns and Refunds for Medicines
Over-the-Counter & Prescriptions Medicines: We cannot accept returns or offer refunds for dispensed prescriptions due to their nature and health and safety regulations. However, there are exceptions if:
- You received the wrong medication due to our error.
- The medication is damaged or unusable.
In these cases, please contact us immediately, and we will do our best to rectify the situation.
Returns and Refunds for Non-medicinal Products
You may return any non-medicinal product purchased from our pharmacy within 28 days of purchase for a full refund, provided that:
- The product is unopened and in its original packaging.
- You have the original receipt.
- The product is not perishable or hygiene sensitive (e.g., cosmetics, baby products).
If a product is faulty or damaged, please contact us immediately.
Exclusions
We cannot accept returns or offer refunds for the following items:
- Personal items such as toothbrushes, razors, and thermometers.
- Downloadable products such as ebooks and audio files.
- Special orders or customised products.
- Sale items (unless faulty or damaged).
How to Return a Product
To return a product, please bring it to East Midlands Pharmacy Lincoln, 3Sixty Healthcare Limited 15 Sincil Street, Lincoln, LN5 7ET
, along with the original receipt. We will process your return and issue a refund within 5 working days. Alternatively, you can contact us for return instructions via email or phone.
Delivery Charges
If you are returning a product due to our error (e.g., wrong medication), we will refund any delivery charges you paid. We will not refund delivery charges for unwanted items or items returned within the return period but not due to our error.
Contact Us
If you have any questions about our Refund and Returns Policy, please do not hesitate to contact us at 01522 512828 or info@eastmidlandspharmacy.co.uk.